Delivery Information

Our Delivery Service

We aim to deliver your order in a safe and timely manner. All orders are carefully packed and dispatched from our studio in the United Kingdom.

Order Tracking

Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to monitor your parcel’s progress. You can also check the status of your order by logging into your account on our website.

Receiving Your Order

Delivery will be made to the address you specified during checkout. Please ensure this address is accurate. We are not liable for orders lost due to incorrect addresses provided by the customer.

If you are not available to accept delivery, the carrier will usually leave a card with instructions. Your parcel may be taken to a local depot for collection, delivered to a neighbour, or a re-delivery may be attempted. Please follow the instructions provided by the carrier.

International Delivery Considerations (Outside the UK)

For orders delivered within the European Union, the prices displayed on our website include UK VAT. For customers outside the UK, please be aware that your order may be subject to import duties, taxes, and handling fees levied by the destination country. These additional charges are the responsibility of the recipient. We have no control over these costs and cannot predict what they may be. We recommend contacting your local customs office for information before placing an international order.

Damaged or Lost Parcels

We take great care in packaging your items securely. However, if your parcel arrives damaged, please contact us within 48 hours of delivery. We may require photographic evidence of the damaged parcel and its contents to resolve the issue promptly.

In the rare event that your tracking information indicates a parcel is lost in transit, please contact us. We will initiate an investigation with the carrier and keep you informed.